NHBC wins top Plain English award

NHBC, the UK’s leading warranty provider and standard setting body for new build homes, has achieved the Crystal Mark from the Plain English campaign, in recognition of the clarity of its new Buildmark policy document.

As part of a revamped offering for consumers and to comply with communication standards issued by the Financial Conduct Authority, NHBC has reworded and redesigned the Buildmark policy document to ensure it is clear, fair and not misleading. The new, accredited document is effective for new home plots registered from 1 April 2015.

The Plain English campaign has been issuing the Crystal Mark as a seal of approval for document clarity since 1990. It now appears on over 21,000 different documents from over 1,600 organisations worldwide, and is the only internationally-recognised mark that identifies the clearest possible information for consumers.

Philip Grisewood, Product Manager – Buildmark, NHBC commented:

“NHBC’s ten-year Buildmark warranty and insurance cover currently protects around 1.6 million homes across the UK, so it is vital that the information is presented in a clear and concise manner to ensure homeowners fully understand their policy.”

“We are delighted to have achieved the Crystal Mark in recognition of the work undertaken to make NHBC’s consumer-facing information clearer and easier to understand. We are fully committed to delivering the best in customer service to both policy holders and prospective new home buyers, and this new policy document is just the first step to achieving that aim.”