Newland Homes has strengthened its commitment to customer satisfaction with the appointment of Matt Maddocks as Head of Customer Care. As a former site manager, Matt’s ability to combine technical construction knowledge with a strong customer focus means he’s ideally placed to spot potential issues early, resolve them quickly and give homeowners confidence in the service they receive.
Matt joins Newland Homes from Vistry Group, where he was a site manager prior to taking on an area manager role. “I get a huge amount of satisfaction from interacting with homeowners” says Matt. “When customers reach out with a query or concern after moving in, there’s nothing better than listening, resolving the matter and ending the interaction with a handshake and a smile.”
Matt will report to Ian Hughes, Associate Construction Director at Newland Homes. “Matt’s background in site management gives him a real edge when it comes to understanding both the technical side of housebuilding and the importance of clear communication with our homeowners. He’s solutions-focused and genuinely cares, which makes him a great fit for this role.”
Newland Homes has been at the forefront of transitioning homes to greener energy, jettisoning gas boilers in favour of air source heat pumps and solar panels. The strive to be ahead of the curve is what first attracted Matt to Newland Homes. “They struck me as a company that wanted to work proactively to identify what was best for the customer, not just the bottom line. I’ve been on a high ever since I joined. I’m proud to work for a housebuilder who puts the customer first” says Matt.
Newland Homes is a climate considerate housebuilder, established in 1991. The company has developments underway in Wiltshire, Gloucestershire, North Somerset and South Gloucestershire. For further information about Newland Homes, please visit www.newlandhomes.co.uk or call 01452 623000.