Moores is delighted to unveil the results of its customer satisfaction survey of national and regional housebuilders and specifiers in the private and public sectors. The survey was distributed to over 2500 contacts, including Head Office, Regional Office and Site based customers, and the results across the board clearly show that the impact of Moores’ service-based strategy is translating into a positive customer experience.
The recent survey found that 85 per cent of respondents would recommend Moores to a colleague. Nearly half were active promoters of the brand, with 46 per cent of respondents scoring nine or 10 for likelihood to recommend.
Moores also received excellent feedback from its customers through the survey, ranking them ahead of their key competitors in terms of satisfaction. One Construction customer comments,
“Really pleased with the turnaround at the business. Easy to deal with and responsive”.
Likewise, a Commercial customer at a national builder says,
“Practices put in place over the past six months by Moores are putting them strides ahead of others – keep up the good work. Aim to stay ahead and continue to service sites well.”
Michael Barrett, Sales & Marketing Director at Moores, comments,
“The survey results are a great testament to the hard work and focus from the whole team at Moores but we aren’t resting on our laurels! We are committed to delivering the highest level of service and satisfaction to our customers. We are already using the feedback to continue to develop our systems and practices and improve our customer experience even further”.