Miller Homes has once more demonstrated its commitment to customer satisfaction by retaining its five star rating in the Home Builders Federation (HBF) National New Home Customer Satisfaction Survey.
Reflecting the leading housebuilder’s commitment to quality, innovation and care throughout the entire customer journey, Miller Homes has now held this prestigious rating for three consecutive years.
Stewart Lynes, Managing Director of Miller Homes Scotland, commented:
“We are thrilled to have retained our five star rating for customer satisfaction in the HBF’s survey for the third successive year. Customer satisfaction is one of our top priorities and we go to great lengths to ensure that we are constantly exceeding our customers’ expectations with the products and service we provide.
“We have an outstanding track record and are proud of our innovative homes, quality workmanship and excellent levels of customer service. This latest industry recognition goes to demonstrate that this pride is not misplaced and that we are successful in what we set out to achieve.”
Miller Homes has implemented several changes in recent months in a bid to further enrich the customer experience. This includes a revamp of the entire customer journey, from the customer journey plot book through to its innovative personalised customer journey portal, mymillerhome.com; new-look sales centres encompassing state-of-the-art technology; and updated brochures, signage and advertising.