Kier Living Eastern has won the Home Builders’ Federation top award for customer satisfaction and become one of the few builders in the UK to be rated as Five Star.
The company scooped the prestigious award after an impressive 90% plus of its happy homeowners said they would recommend a friend. Kier Living Eastern MD Nick Moore collected the Home Builders’ Federation’ (HBF) 5* trophy at a reception in Westminster yesterday.
Nick Moore said:
“I am delighted that our teams’ commitment to quality and customer service has resulted in Kier Living Eastern being elevated to HBF 5* status. We are one of only 16 builders in the country to be awarded five stars this year.
“This award is yet another confirmation of the fantastic progress by all areas of the business in recent years with every team delivering the highest levels of service to all of our customers.
“Currently 90.9% of our customers say they would be willing to ‘recommend a friend’ after buying a new Kier Living home. To record such a high score is an outstanding achievement and means potential buyers can rest assured that, in purchasing a Kier Living home, they have made an excellent decision.”
The highly-valued HBF Star Rating Scheme is designed to provide buyers with independent information about home builders to help guide their purchasing decisions when looking at new homes, and to encourage excellent levels of service to be delivered by home builders.