Leading family-owned heritage developers, City & Country, have been awarded the Gold Award for Customer Satisfaction 2025 by In-house Research Ltd. This recognition reflects the company’s long-standing commitment to exceptional customer care.
Founded in 1998, In-house Research Ltd is an independent research company, accredited by the New Homes Quality Board. With over 25 years of research experience in the new building and construction industry, they have an annual award for Customer Satisfaction. This award is commended to housebuilders if they achieve a customer recommendation score of 90% or above. In-house Research collected 15,000 responses from verified homeowners, making it one of the industry’s most trusted indicators of customer satisfaction.
With decades of expertise in restoring and refurbishing heritage buildings, this award highlights the trust and confidence that customers have in City & Country to not only deliver outstanding homes that combine contemporary living with historic charm but also provide excellent customer service.
Wayne Douglas, Managing Director at City & Country, comments:
“The Gold Award is exclusively awarded to developers who achieve a consistently high standard of customer satisfaction and customer experience is at the heart of everything we do, from the moment a prospective buyer first interacts with us until long after they’ve moved into their home. Achieving a 95.5% recommendation rate is a testament to our dedicated team and quality of the homes we build.”
Joel Young, Associate Director for Customer Care at City & Country, says:
“We are delighted to have received the prestigious 2025 Gold Award for Customer Satisfaction. Achieving this recognition wouldn’t have been possible without our dedicated teams across all our developments. They go above and beyond to ensure we consistently deliver quality homes and developments we can all be proud of. A big thank you to everyone involved in achieving this. This award underscores our ongoing commitment to delivering exceptional customer service.”
As City & Country continues to grow, its commitment to maintaining the highest standards of quality and service does not falter, ensuring customers receive not only a home, but an outstanding living experience.