Hampshire-headquartered Bargate Homes has achieved a five-star Rating in the annual Home Builders Federation (HBF) Customer Satisfaction Survey in the first full year it has participated in the esteemed scheme.
The HBF allocates stars for customer satisfaction, based on homeowner feedback in an independent survey. The surveys are sent out to purchasers once they have taken occupation of their new home and are designed to establish satisfaction levels with the quality of the property and the buying experience. Star ratings are calculated on the number of customers who would recommend the housebuilder who built their new home to friends, with a five-star rating requiring 90% or above.
Mark White, managing director of Bargate Homes, said: “We are absolutely delighted to have received the highest rating for customer satisfaction in the first full year of participating in the HBF Survey. This accolade is the ultimate seal of approval from our customers. It reflects what they think of Bargate across the whole experience – before, during and after their purchase.
“This is testament to the hard work and dedication of our team, who are committed to delivering quality and a positive experience every step of the way. Customer satisfaction has always been at the heart of everything Bargate does, and we are incredibly proud to have earned this recognition.”
Over 250 energy-efficient hand-crafted houses and apartments will be handed over to customers before the end of the 2024/5 financial year. Bargate’s growth trajectory is supported by live planning applications equating to a total gross development value in the region of £460m.
Bargate Homes has also received the 2025 Outstanding Achievement Award for Customer Satisfaction from In-House Research, together with an overall Gold Award. It is the seventh year running that the firm has triumphed in the prestigious national award programme. This achievement is another reflection of the firm’s unwavering commitment to delivering high-quality homes and providing an exceptional customer journey.
In-House Research’s newly released Annual Benchmark indicates where by all housebuilders who participate in the comprehensive customer survey stand, compared against an average benchmark score. Bargate Homes consistently scored above the benchmark in every category. In the ‘would you recommend to a friend’ category, Bargate scored 98.8%.
As part of the industry’s ongoing effort to improve quality and customer experience, the results of the survey are published on In-House Research’s website. The findings are used to support consumers in making informed choices when purchasing a new home.
Bargate Homes is celebrating its 20th year and recently started onsite enabling works for its 100th development. Established in 2006, the multi-award-winning regional housebuilder has defied complex challenges across the industry with consistent growth over the past four years. The firm was one of the first SME housebuilders to join the New Homes Quality Board (NHQB) Register of Developers, which offers our customers increased peace of mind and enhanced protection.
For further information on Bargate Homes, visit: www.bargatehomes.co.uk