The Home Builders Federation (HBF) has named Bellway a 5-star homebuilder for the 10th year in a row based on feedback from customers – an achievement which Bellway’s CEO Jason Honeyman attributes to the ‘dedication and passion’ of the company’s staff and partners.
The accolade is awarded based on responses to the National New Homes Customer Satisfaction Survey. New‑build buyers complete the survey twice after purchasing their home, at eight weeks and again at nine months. The award is determined using a combined score that reflects both build quality and the level of service received.
Jason said:
“I am delighted that Bellway has been awarded the prestigious HBF 5-star homebuilder status for the 10th year running. This accolade is especially meaningful because it is based on the feedback from our customers, making it the most important recognition we can receive.“We understand how much this matters, which is why we maintain a relentless focus on the build quality standards of the homes we deliver, and consistently strive to enhance the experience we offer to every customer.“It’s testament to the great work of our colleagues and partners. Their dedication and passion for delivering a great experience is reflected in the thousands of positive interactions they have with customers and communities every single day.”
The retention of 5-star homebuilder status is one of the key performance indicators for Bellway’s strategic approach to sustainable business practices, which highlights customers and build quality as priority areas.
To find out more about Bellway, visit https://www.bellway.co.uk and for information about the HBF go to https://www.hbf.co.uk.