Barratt Developments in Scotland awards 5 stars for customer satisfaction

Housebuilder Barratt Developments in Scotland, which includes both Barratt and David Wilson Homes, has been awarded a maximum 5 star rating in the new HBF (Home Builders Federation) customer satisfaction survey 2018.

The new nationwide survey lists the UK’s best housebuilders according to which have the highest customer recommendation scores. For Barratt to be rated as 5 star means that more than 90% of its customers say they would recommend the homes to a friend.

Barratt is currently the only major national housebuilder to be rated as 5 star for 9 years in a row, having first been awarded the accolade back in 2010. With 2018 also being the 60th anniversary year for Barratt Homes, the new 5 star rating award is a double celebration for the housebuilder.

The high customer satisfaction for Barratt Developments in Scotland is a product of the housebuilder’s commitment to building high quality homes and creating great places. Coupled with its focus on looking after customers, particularly post sale, all of this combined produces the high recommendation scores.

The HBF New Homes Survey is one of the largest surveys of its type in the country with nearly 40,000 people who have recently bought a new build home completing it. The simple 1-5 star rating system was developed to give customers an easy to view ranking system of which housebuilders have the most satisfied customers.

Stewart Baseley, executive chairman of the Home Builders Federation, said:

“Achieving high levels of customer satisfaction is hugely challenging. It requires leadership from Board level downwards and commitment from all areas of a housebuilding business and is a credit to every member of staff. A 5 star rating is not easy to achieve and is a very positive endorsement of the processes, systems and culture in place and should provide customers with real confidence in Barratt and the homes they build.”

Douglas McLeod, regional managing director for Barratt Developments in Scotland said:

“The fact that 90% of our customers would recommend us to a friend is testament to the effort we invest to make sure our customers enjoy the best possible experience when buying a Barratt or David Wilson Home. Being independently rated as a 5 star builder is a great endorsement of our approach, particularly as we the only major national housebuilder to have 5 stars for 9 years in a row. To us this is the most important industry award which is why we put so much effort into building high quality homes and nurturing trusted relationships with our customers.”

For a full list of the customer recommendation scores from every participating homebuilder, visit: https://www.hbf.co.uk/policy/policy-and-wider-work-program/customer-satisfaction-survey-new/